Virtual Assistant — Nairobi, Kenya · Working with clients worldwide

I keep busy businesses organised, so you can focus on what you do best.

Hi, I'm Margaret, a virtual assistant and customer service professional with over six years of experience. I take care of your inbox, calendar, travel and customers — so your work life is simpler and more productive.

Work with me See my work
Years of experience
6+
Customer accounts managed weekly
50+
Accuracy on billing inquiries
98%
Team efficiency gain from onboarding
30%

01How I can help

Reliable support for the tasks that slow you down.

  1. 01

    Administrative support

    Calendar management, inbox organisation, travel planning and document preparation — the day-to-day details handled properly.

  2. 02

    Customer service

    Patient, professional support across phone, email and live chat, with every interaction recorded and followed through.

  3. 03

    Project coordination

    Task tracking, deadlines and follow-ups in Asana or Trello, so projects keep moving without you chasing them.

  4. 04

    Sales & customer acquisition

    Prospect research and CRM management that keep your pipeline organised and up to date.

02Selected work

All projects

03Kind words

Your success is my success. Here's what they say.

“As a busy executive, my schedule was all over the place until Margaret stepped in. She streamlined my calendar, managed important documents, and ensured I never missed a deadline. Her professionalism and attention to detail are unmatched!”

— Executive client

“I was constantly impressed by Margaret's dedication to our customers. She handled inquiries with patience and efficiency, which led to a noticeable increase in customer satisfaction. Her ability to resolve issues promptly made a real difference in our team.”

“I've never met someone so patient and detail-oriented! She handled our customers with such care and professionalism, and our satisfaction ratings improved significantly. A true asset to any team!”

04About

A passion for organisation and problem-solving, turned into a career.

I've supported executives, customer teams and growing businesses in Nairobi and beyond — managing calendars, documents and customer accounts, and building simple systems that save time. Whether you're a busy entrepreneur or a growing team, I'm here to help.

Experience & certificates