About · Nairobi, Kenya · Working with clients worldwide

Making your work life simpler.

I'm Margaret Mwirigi, a dedicated virtual assistant and customer service professional with over six years of experience streamlining operations and enhancing client satisfaction.

My journey began with a passion for organisation and problem-solving, which has grown into a career helping businesses reach their goals efficiently. With expertise in inbox organisation, travel planning, project management and customer support, I create efficient systems that let my clients focus on what they do best.

Whether you're a busy entrepreneur or a growing business, I'm here to make your work life simpler and more productive.

Let's work together

01How I work

  1. 01

    Organised by default

    Clear systems for your inbox, calendar and tasks, so nothing slips through the cracks.

  2. 02

    Proactive, not reactive

    I spot what's coming — a clash, a deadline, a follow-up — and deal with it before it becomes a problem.

  3. 03

    Discreet & reliable

    Confidential documents and client relationships handled with care, every single time.

02Experience

  1. Jan 2023 – May 2024

    Customer Service Representative

    Gadzone Limited

    • Managed 50+ customer accounts and billing inquiries weekly with 98% accuracy.
    • Raised customer satisfaction ratings by 15% through personalised support across phone, email and live chat.
    • Worked with cross-functional teams to resolve customer issues promptly.
    • Provided after-sales support and kept detailed records of customer interactions.

  2. Aug 2021 – Dec 2022

    Nairobi, Kenya

    Virtual Assistant

    Latrigi Holdings

    • Managed executives' calendars, appointments and meetings.
    • Drafted, reviewed and distributed confidential documents, reports and presentations.
    • Improved operational efficiency by 20% by streamlining task coordination in Trello and Asana.
    • Conducted market research and data analysis to support strategic decisions.
    • Grew brand visibility and engagement by 20% through social media content.

  3. May 2018 – May 2021

    Nairobi, Kenya

    Customer Support Agent

    Zidisha Agency

    • Ran customer onboarding and training programmes, boosting team efficiency by 30%.
    • Wrote and maintained knowledge-base resources that cut support tickets by 25%.
    • Resolved escalated issues tactfully, improving client relationships and retention.
    • Analysed customer feedback to drive service improvements.

03Skills & tools

Administrative support

  • Calendar management
  • Inbox organisation
  • Travel planning
  • Document preparation

Customer service

  • Customer relationship management
  • Conflict resolution
  • Client satisfaction
  • After-sales support

Project management

  • Task coordination
  • Project tracking
  • Time management

Sales & acquisition

  • Prospect research
  • CRM management
  • Market research

Tools

  • Microsoft Office
  • Google Workspace
  • Asana
  • Trello
  • Calendly
  • CRM tools

Strengths

  • Communication
  • Adaptability
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Proactive

04Certificates